Refund & Cancellation Policy

What you're paying for

LLMBOO is an AI-visibility (Generative Engine Optimization) tool. We measure how often AI assistants — such as ChatGPT (OpenAI), Claude (Anthropic), Gemini (Google), and Perplexity — recommend a brand, diagnose gaps, and generate suggested fixes (copy, structured data, FAQs).

You are paying for this measurement, diagnostic, and content-generation service. You are not paying for a result. AI assistants are third-party systems outside our control, and their outputs change over time. We do not guarantee any ranking, recommendation, mention, traffic, lead, or sale. A refund request based on "the AI didn't recommend my brand" or "I didn't see results" is not, on its own, grounds for a refund, because those outcomes are outside what we can promise or control. Refunds are governed by the terms below.

The free scan is free

Our free scanner costs nothing and requires no payment details. There is nothing to cancel and nothing to refund for the free tier. This policy applies only to paid subscriptions.

Plans & billing

Paid plans are billed monthly in advance:

• Free — $0 (free scan, no subscription)
• Grow — $49 / month
• Brand — $199 / month
• Agency — $499+ / month

Payments are processed by Stripe. Your card details are handled by Stripe and are not stored on LLMBOO servers.

Automatic renewal

Paid subscriptions auto-renew every month on the same day you first subscribed (or the nearest valid date), and your payment method is charged automatically for the next month until you cancel. By subscribing, you authorise this recurring charge.

Each renewal starts a new one-month paid period at the then-current price for your plan. If we ever change a plan's price, we will tell you in advance and the new price will only apply to renewals after that notice.

Cancelling your subscription

You can cancel at any time. There is no cancellation fee and no minimum commitment.

• Self-serve: open your billing settings and manage your subscription through the Stripe customer portal.
• By email: write to hello@llmboo.com from the address on your account and ask us to cancel. We'll confirm in writing.

When cancellation takes effect: your cancellation stops the next renewal. Your plan stays active until the end of the paid period you've already paid for, and then it does not renew. We do not pro-rate or refund unused days in the current month — you keep access through to the end of the period you paid for. This is separate from the money-back guarantee described below.

Refunds

14-day money-back guarantee on your first payment

If you are a new customer and you are not happy with LLMBOO, you can request a full refund of your first subscription payment within 14 days of that first charge — no need to justify why. This reflects the withdrawal / cooling-off rights available to consumers in the EU and UK, and we extend the same courtesy to everyone. To claim it, contact hello@llmboo.com within 14 days of your first charge. If you are an EU/UK consumer, your statutory withdrawal rights apply regardless of anything in this policy, and nothing here limits them.

After the first 14 days, and on renewals

Renewal charges and payments made after the 14-day window are generally non-refundable, because you've had access to the service for that period. That said, we handle refund requests in good faith and on a case-by-case basis. If something went genuinely wrong — for example a duplicate charge, a clear billing error, an extended service outage, or a charge that continued after you asked to cancel — contact us and we'll make it right, which may include a full or partial refund.

How to request a refund

Email hello@llmboo.com from the address on your account, tell us which charge you're asking about (date and amount help), and the reason. We aim to respond within 5 business days. Approved refunds are issued to your original payment method via Stripe and typically appear within 5–10 business days, depending on your bank or card issuer.

Chargebacks

If you believe you've been charged in error, please contact us first — it's almost always the fastest way to resolve things, and our money-back guarantee and good-faith policy above mean most issues can be sorted directly. Opening a chargeback or payment dispute with your bank before talking to us can lock the funds and slow everything down. We reserve the right to suspend or close accounts with unresolved chargebacks, and to contest disputes we believe are unwarranted with the relevant transaction records.

Contact

For anything to do with cancellations, refunds, or billing:

• Email: hello@llmboo.com
• Entity: Piruz Afruz, MB, Laisvės pr. 60, LT-05120 Vilnius, Lithuania

This policy is governed by the laws of the Republic of Lithuania. Where you have mandatory consumer-protection rights under the law of your country of residence, those rights are not affected by this policy.